Hoosier Hospitality at Lanier Mansion

by Gerry Reilly, Lanier Mansion State Historic Site Manager

Bill Lackner  receives his Hoosier Hospitality Award from Sue Ellspermann at the ceremony on May 8 at the Indiana Statehouse.

Bill Lackner receives his Hoosier Hospitality Award from Sue Ellspermann at the ceremony on May 8 at the Indiana Statehouse.

On May 8, Bill Lackner, tour guide at the Lanier Mansion State Historic Site in Madison, traveled to the Indiana State Capitol to receive a Hoosier Hospitality Award from Lt. Governor Sue Ellspermann. He was one of 18 recipients who received the award from the Indiana Office of Tourism Development.

Bill was nominated because of the excellent customer service he provides visitors to the Lanier Mansion. His tours of the home are always entertaining and informative and he readily answers any questions visitors have about the site and Madison.

Here are a few quotes visitors have written about Bill:

“Bill is the very best tour guide you will ever come across. The home is also just super. I have toured mansions up and down the rivers and this is the best I have seen, I make sure all of my friends get there.”
Trip Advisor, December 2012

“We were given a delightful tour of this beautiful mansion by a gentleman named William. He had interesting and educational stories of the Lanier family and the economic, political and social activities of that era. We learned a great deal about the contributions Mr. Lanier made to the state of Indiana. Even though it was late fall (November), the gardens and the view of the river were lovely.”
Trip Advisor, November 2012

“Wonderful tour by Bill Lackner”
Guest register, May 2012

“Bill Lackner gave a wonderful tour and made the visit very rewarding. Much history and good stories. Thanks Bill!”
Guest register, February 2012

“Very nice. Bill was wonderful.”
Guest register, February 2012

The Hoosier Hospitality Awards ceremony is part of Visit Indiana Week, May 5 through 11. Nominations are submitted by community members and destination patrons. Nominations are reviewed and winners are selected by IOTD. Outstanding service is a major factor in determining whether a person returns to an individual business or destination. Travel, tourism and hospitality businesses support nearly 200,000 Hoosier jobs, drive $10 billion in consumer spending and serve 63 million travelers on an annual basis. The chief beneficiaries of this economic impact are the family-owned and small businesses that are the backbone of Indiana.

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